Aug 1, 2012
Robert Maduri, the author of the article “Losing A Generation”, kindly requests that any website republishing that article, or its content, cease doing so.
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Bob, it’s not just your generation. I’ve purchased five Ferraris from Ferrari of Houston and am treated the same way as you every time I enter. I understand Ferrari of Austin (with the same owner) treats clients (many former clients now) the same way and most keep their Ferraris simply because they enjoy being with the people in the Ferrari Club of America. In fact, I went to order a new one recently, and after being completely ignored, went to another brand who also have F1 cars and was treated like a, well, valued customer. I purchased their car which runs great, has a great warranty and I’m treated like a special person every time I go there. I’m over twice your age. It’s not a generation, it’s all generations. Not true of all Ferrari dealerships, however. Continental in Chicago and the dealerships in Atlanta and Denver are great.
I too have been ignored at Ferrari of Ontario. I drove to the dealership in my SLS roadster and after flagging down someone I was told by one of the sales staff that they wouldn’t open the doors to the 458 so I could look inside. Later that day I drove to Audi and purchased my V10 R8.
Ferrari just isn’t a cool brand any more. My friends are all under the age of 35 and not one of us own a Ferrari. It’s all about the Lambos, R8s and GTRs. They cater to pops not me.
I own a 328 and the same thing happened to me. I wanted to keep the 328 and add a 430. I stopped by to look at one in the showroom and my hand slipped off the door handle…Locked tight…
No one came to help and no one asked me anything.
My service experience was poor on the 328 and now I was upset about the crap attitude about cultivating young clients.
I went out and bought a Ford GT and could not be happier.
Agreed. I purchase all my F-cars from private dealerships for this very reason. I bought an F40 years ago from a dealership here in Canada, and I kid you not, it was like buying a Nissan. They didn’t care, no special treatment, just ‘Okay, give us the money and we’ll roll the car out of the showroom for ya”. Unreal.
I completely agree, and it isn’t because of the cars. Frankly, a 458 appeals to me more than a Gallardo, but the dealer experience at Ferrari turns me off to it. I guess importing one from the US is the only way to do it now…
I tried to order a new Ferrari a few years ago and they would not even take an order. I was told I had to buy a few used Ferraris from them for a few years and then maybe I could buy a new one. I now drive several other cars but not a Ferrari.
I had this EXACT experience. I have been an avid Ferrari fan for many years and I was in Toronto the other day specifically to visit the Ferrari Ontario dealership, as I have several times before. On a previous visit I was welcomed by the then Sales Manager, Paul, who was amazing and showed me around, answered questions and just made the experience special and memorable. This visit was the exact opposite. I was told the gallery upstairs with the antique cars was closed as a rule now because there are private offices upstairs (there were always private offices there) and I was generally ignored by all staff in the place. Even the receptionist seemed like she didn’t even want to say hello. Any sort of conversation I tried to make had to be forced. Really a horrible visit and then I headed across the street to the McLaren dealership – what a difference. My father and I were greeted by the friendly receptionist, a gentlemen polishing cars in the showroom and a salesperson came out of his office to give us a full rundown on the MP4-12C including how its made and where its made. I got the full history of the company as well, it was brilliant. I never thought I would question buying a Ferrari, but the absolutely atrocious customer service has shaken my resolve to one day own one. Maybe I’ll just get a McLaren instead. They seem to actually want me as a customer.
Utterly terrible experience with Ferrari of Ontario here too. I was appalled at how poorly they carry themselves at that dealership.
Same experience in Newport Beach, CA. Owned a 430 for a few years but couldn’t even get the time of day in the dealership (also probably not as old or dressed up enough). When it came time for my next super car I found both the McLaren and the 458 to be good options, but after the dealership experience at each and the experiencing the incredible performance of the 12c, McLaren won me over hands down. Not sure what I would have had to do to get any info out of Ferrari. It’s a shame, too, because I was a big fan of their cars until I became wealthy enough to actually afford them.
“My friends are all under 35 and not one of us own a Ferrari…” Who ARE you people? Russian mafia?
I am glad to hear I was not the only one – really disappointing, because the cars are so special.
You bunch of self indulgent wieners. Look at how rich I am, complaining because you were shopping for your second ferrari. Look around you people. There is rampant starvation and disease in this world, and you have the lack of caring for your fellow man to actually whine in public to each other about your stupid “supercar” buying experience! Please. Use some of that money to buy an ambulance for a disaster zone, I have a 1997 dodge neon and i manage to give to charity when I can. People like you are prime examples of the problems endemic with our society.
Yeah, I understand this completely. I was recently at a Porsche dealer looking at the 911, and I wrote about my experience here: http://beyondthekm.com/2012/08/27/not-reviewed-porsche-911/
BigRed, I don’t think a website about exotic cars is exactly the place to express such a sentiment. Not that your sentiment is wrong, but your post seems so out of place that I’m wondering if you’re a troll.
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